Privacy Policy — Nemo Puzzle Series
1. About This Policy
This Privacy Policy explains how Puzzler Studio Games ("we", "us", "our") handles information when you use the following mobile games (each an "App"):
- NemOZ
- NemoAlice
- NemoMaid
- NemoNemoNemo
- Thumbelina
All five Apps collect and use information in the same way, so this one policy applies to each of them.
2. Information We Collect
The Apps do not have their own sign-up or login, and we do not ask for your name, email address, phone number or postal address in the App.
The following information is collected automatically, mainly by the third-party services listed in Section 5:
- Device and app information: device model, operating system and version, language, country or region, app version, and IP address
- Advertising identifiers: the Android Advertising ID or Apple IDFA (IDFA only if you allow tracking on iOS)
- Advertising data: ad views, clicks and rewarded ad completions
- Usage data: in-app events such as puzzles started and completed, and session length
- App instance ID: a random identifier that Firebase creates for each installation of the App
- Game progress: saved through the Google or Apple account signed in on your device. The platform may share a player identifier with the App so your progress can be synced.
- Purchase information: if you buy Remove Ads, Google Play or the Apple App Store confirms the purchase to the App. We do not receive or store your payment card details.
If you contact us by email, we receive your email address and the content of your message.
3. How We Use Information
- Run the game, save and sync progress: device info, game progress and player identifier. Legal basis (EEA/UK): performance of our contract with you.
- Deliver Remove Ads and restore purchases: purchase confirmation. Legal basis: performance of our contract with you.
- Show ads, including rewarded ads for hints and hearts: advertising ID, device info, IP address and ad data. Legal basis: consent for personalized ads; legitimate interest for non-personalized ads.
- Measure ad performance and prevent ad fraud: advertising ID, ad data and IP address. Legal basis: legitimate interest.
- Understand how the App is used and improve it: usage data and device info. Legal basis: legitimate interest.
- Adjust game settings and run tests without an app update (Remote Config): app instance ID and device info. Legal basis: legitimate interest.
- Answer your questions: email address and message. Legal basis: legitimate interest.
We do not sell your personal information, and we do not use it for any purpose not listed above.
4. Advertising and Your Choices
The Apps show ads through Google AdMob and its mediation partner Unity Ads. These partners may use your advertising identifier and device information to show ads that are more relevant to you ("personalized ads").
- EEA, UK and Switzerland: when you first open the App, a consent screen from Google's consent management platform asks whether you agree to personalized ads. You can change your choice at any time through the privacy settings option in the App.
- iOS: the App asks for your permission before accessing the IDFA under Apple's App Tracking Transparency. If you decline, you will still see ads, but they will not be personalized using the IDFA.
- Android: you can reset your Advertising ID or opt out of personalized ads in your device settings under Google > Ads.
- California and other U.S. states: we do not sell personal information. Sharing of identifiers for personalized advertising can be turned off with the device settings above.
If you buy Remove Ads, ads shown during gameplay are removed. Optional rewarded ads for hints and hearts remain available, and they are only shown when you choose to watch them.
5. Third-Party Services
We share information only with the service providers below, which process it to provide their services to us. Each has its own privacy policy.
Google AdMob (Google LLC)
Shows ads and rewarded ads.
Google Privacy Policy · How Google uses data from partner apps
Unity Ads (Unity Technologies), via AdMob mediation
Provides additional ads, including rewarded ads.
Unity Privacy Policy
Firebase: Google Analytics for Firebase and Remote Config (Google LLC)
Usage analytics and remote game settings.
Firebase privacy information
Google Play Games Services / Google Play (Google LLC)
Saves progress and processes purchases on Android.
Google Privacy Policy
Apple Game Center / iCloud / App Store (Apple Inc.)
Saves progress and processes purchases on iOS.
Apple Privacy Policy
We may also disclose information if required by law, or to protect our rights or the safety of users.
6. International Transfers
Our service providers may process information in countries other than where you live, including the United States. Where required, they use safeguards such as the European Commission's Standard Contractual Clauses.
7. Data Retention and Deletion
We do not run our own servers for player data. Information collected by the services above is kept according to their retention settings and policies. Emails you send us are kept until your inquiry is resolved and then deleted within one year.
You can delete or limit your data at any time:
- Stop all collection: uninstall the App.
- Advertising data: reset or delete your Advertising ID in your device settings.
- Saved game progress: delete it in your Google Play Games or Apple account settings.
- Analytics and other data: email us at puzzlergamestudio@gmail.com with the name of the App and your request, and we will delete what we can access through our service providers.
8. Your Rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct or delete it;
- object to or restrict its use, including for personalized advertising;
- withdraw consent at any time, without affecting earlier processing;
- receive a copy of your data in a portable format.
To use these rights, email puzzlergamestudio@gmail.com. We will reply within 30 days. Because the Apps do not identify you by name, we may ask for details such as the App name and your device type to find your data.
If you are in the EEA or UK, you can also complain to your local data protection authority. If you are in Korea, you can contact the Personal Information Protection Commission's privacy infringement report center (privacy.kisa.or.kr, call 118).
9. Children
The Apps are not directed at children under 13. We do not knowingly collect personal information from children under 13, or under the age set by local law. If you believe a child has provided personal information through an App, please contact us and we will delete it.
10. Security
We rely on the security measures of Google, Apple and our other service providers, and we limit access to the data we can see in their dashboards to what we need to run the Apps. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top shows the latest version. If we make significant changes, we will give notice in the App or on this page before they take effect.
12. Contact Us
Puzzler Studio Games Privacy contact: puzzlergamestudio@gmail.com